Fitbit is replacing some Sense smartwatches over ECG reading issue

Fitbit is contacting some homeowners of its Sense smartwatch to supply replacements after discovering a bug affecting its electrocardiogram (ECG) readings. Customers on the Fitbit forums have reported receiving emails from the corporate, warning that their units are affected by an unspecified “{hardware} concern.” Fitbit has subsequently confirmed to The Verge that the problem particularly impacts its ECG performance. The emails ask affected customers to return the smartwatch to Fitbit, and says they are going to be given a substitute system freed from cost.

Together with stress detection and temperature monitoring, the Fitbit Sense’s ECG app is considered one of its main differentiating options in comparison with Fitbit’s different current smartwatch; the Versa 3. The ECG characteristic is supposed to permit the watch to learn the wearer’s coronary heart rhythm for issues like atrial fibrillation. Though it wasn’t accessible once we reviewed the smartwatch again in September, Fitbit rolled out its ECG app the following month.

When contacted for remark, a Fitbit UK spokesperson confirmed the problem to The Verge, and stated that the issue impacts the ECG app on a restricted variety of Sense units. The issue means the app can incorrectly show an “inconclusive” outcome throughout readings. Fitbit has additionally confirmed that no different units, or future Sense smartwatches shipments, are affected by the problem and stated it’s contacting affected customers on to concern replacements.

The $329.95 Fitbit Sense has had a little bit of a tough launch. A few of its most spectacular options weren’t accessible in time for our review, and what was left may very well be buggy to make use of. However to this point Fitbit has proven it’s prepared to deal with these points. It’s launched updates so as to add new options just like the ECG app and support for Google Assistant, and now it’s proactively changing units with defective {hardware}. In our overview we stated Fitbit wanted to take a while to work out the Sense’s kinks, and it seems to be doing simply that.

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