It’s not as easy to get a Cyberpunk 2077 refund as CD Projekt Red suggested

Cyberpunk 2077 developer CD Projekt Purple has confirmed it has no particular refund settlement with Microsoft or Sony, regardless of saying dissatisfied gamers ought to return their copies of the sport in a press release. It means gamers are coated by each platforms’ normal refund insurance policies, which, within the case of Sony, explicitly prohibits refunds when you’ve already began taking part in a sport “except the content material is defective.”

The affirmation got here from the corporate’s senior vice chairman of enterprise improvement, Michał Nowakowski, on an investor call held on Monday night. “Microsoft and Sony have refund insurance policies for each product that’s launched digitally on their storefronts,” Nowakowski stated. “Regardless of a number of articles I’ve seen that issues are being arrange only for us, it’s truly not true — these insurance policies are in place and have all the time been in place; they’re not supplied particularly for us.”

“Anybody who has bought any title on the PlayStation community or the Microsoft storefront can ask for a refund, and if it’s made inside sure boundaries, normally associated to time, utilization and so forth, can ask for that refund,” he continued. “Our process right here with Microsoft and Sony will not be completely different than with another title launched on any of these storefronts.”

The investor name adopted widespread experiences that the sport has critical efficiency issues on older consoles. Polygon reports that gamers have been experiencing “glitches, body charge points, main pop-in and extra.”

Confusion about refunds arose after experiences circulated that gamers had been efficiently claiming them for the sport, regardless of already having downloaded and performed it. One poster on Reddit reported they obtained a refund from Sony regardless of having performed “effectively over 10 hours” of the sport, and different commenters stated they’d had comparable success. The experiences had been notable since Sony’s official rules about refunds state, “In case you have began to obtain or stream the bought content material you’ll not be eligible for a refund except the content material is defective.”

Microsoft’s rules, in the meantime, don’t particularly point out not with the ability to refund a sport after you’ve began taking part in it. As an alternative, they define a 14-day window after buy by which a buyer could also be eligible for a refund. In a press release, a Microsoft spokesperson says, “We offer Digital Recreation Product refunds as a part of a constant and dependable shopping for expertise. For extra particulars on our digital sport buy refund phrases, please go to our Xbox help web page here. To request an Xbox refund, please observe the steps listed on our Xbox refund web page right here. For any additional questions on Cyberpunk 2077, please attain out to CD Projekt Purple.”

We now have additionally contacted Sony to get clarification on its refund insurance policies and specifically whether or not it has any steerage for Cyberpunk 2077 digital patrons. Insurance policies round refunds for boxed copies are ruled by the person retailer the place a replica was bought.

Then, on Monday morning, CD Projekt Purple issued a press release suggesting anybody who’d purchased the sport for PS4 or Xbox One might return their copy in the event that they’re not happy with the sport. “In case you are not happy with the sport in your console and don’t wish to anticipate updates, you’ll be able to choose to refund your copy,” the statement read. It gave an electronic mail handle for gamers to contact if they’d any issues. It prompted hypothesis that CD Projekt Purple had made a particular settlement to permit gamers to return the sport regardless of the same old guidelines.

We now know this isn’t the case, and it appears many gamers discovered that out once they’ve tried to request refunds. Eurogamer reports that gamers have had blended outcomes from making an attempt to request refunds from Microsoft and Sony. One user on Twitter posted screenshots of a dialog with Sony buyer help by which they had been refused a refund.

On the identical investor name, Nowakowski supplied some rationalization for the way the sport managed to launch with as many issues because it has on older consoles. The manager steered the workforce had been too preoccupied with optimizing the sport for “PC and next-gen efficiency quite than current-gen,” and added, “We positively didn’t spend sufficient time that.” Nonetheless, he denied there being any undue strain to launch the sport once they did.

Replace December fifteenth, 1:42PM ET: Added assertion from Microsoft relating to its Xbox digital refund coverage.

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