Good luck getting a Cyberpunk 2077 refund if you bought a digital PlayStation copy

The discharge of CD Projekt Pink’s (CDPR) extremely anticipated Cyberpunk 2077 is turning into a fair larger mess, and patrons of the digital model of the sport from Sony’s PlayStation Retailer won’t have a simple path — or any path in any respect — to obtain the refund the developer mentioned they might.

Sony hasn’t formally commented on whether or not gamers who purchased the sport from its digital storefront are eligible for refunds. The corporate’s official coverage is to not refund clients in the event that they began enjoying a recreation “until the content material is defective.”

Now, a message from PlayStation Support to CNBC journalist Steve Kovach seems to additional affirm that your solely possibility on this state of affairs is to show to CDPR’s personal assist line it opened particularly to deal with console refunds for the sport. “CD Projekt Pink is presently engaged on patches and updates to repair bugs and crashes, and to enhance general gameplay expertise of Cyberpunk 2077,” reads the PlayStation Assist message, implying annoyed gamers on PS4 ought to merely look forward to the developer to repair the sport.

Sony didn’t reply to an official request for remark yesterday relating to its coverage on Cyberpunk 2077 refunds. The Verge has reached out once more for additional clarification relating to this message from PlayStation Assist.

For these not immersed within the Cyberpunk 2077 launch, let’s again up a bit. The sport launched final Tuesday, and it turned instantly clear that it was suffering from bugs and deep-seated efficiency points that make the sport a particularly irritating expertise on the usual PlayStation 4 and Xbox One platforms. Whereas it runs typically okay on PS5, Xbox Collection X, PC, and Stadia (though with loads of bugs and crashes relying in your platform and your PC {hardware} and settings), the sport isn’t well-equipped to deal with outdated and underpowered {hardware} first launched in 2013.

Within the wake of widespread criticism on social media and from recreation evaluate websites, none of which have been in a position to evaluate the console variations of the sport previous to launch, CDPR released a statement recommending gamers who need their a refund from the console model of the sport request a refund. The corporate mentioned to request refunds from Microsoft or Sony, and to e-mail the developer as a final resort.

What CDPR didn’t say on the time was that it had no official refund coverage in place with Microsoft, Sony, or any retail companions. The corporate’s executives solely revealed as much in a call with investors earlier this week, the place they blamed oversight and a fixation on the PC, PS5, and Xbox Collection X / S variations of the sport for the problems plaguing current-gen platforms.

Microsoft has since launched an announcement advising gamers to pursue its customary refund coverage, which does seem to permit most gamers to get their a refund in the event that they request a refund inside 14 days of buy. Sony, however, doesn’t have as beneficiant of a coverage. And retail shops don’t need to honor refunds in any respect, contemplating they already bought the inventory from the developer’s publishing companions.

Now, many gamers are caught with their solely recourse presently involving manually contacting a CDPR e-mail deal with to attempt to get their a refund. According to Vice’s Patrick Klepak, some clients are receiving an automatic message again from the developer telling them that they’ll obtain an replace on their refund almost certainly earlier than the tip of the yr.

On this new message CDPR is sending out, it’s advising gamers to pursue refunds for digital Xbox variations of the sport by way of Microsoft’s customary refund coverage, which anecdotally seems to be working for a lot of gamers. However CDPR additionally appears to subtly solid blame on Sony right here for not honoring refunds, telling PlayStation gamers to “please look forward to us to get again to you.”

The state of affairs is nothing in need of a catastrophe for all events concerned, and it doesn’t appear to be it’s going to enhance any time quickly. CDPR is planning two main patches for January and February to repair bugs and enhance efficiency on all platforms, which suggests the sport ought to enhance in due time. However till then, individuals upset within the recreation who need their a refund might want to both be on the proper platform to take action or should wait to see if CDPR can treatment the state of affairs a technique or one other.

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