The Xbox Series X looks like an enormous PC-like improve to your Xbox video games, however a fraction of patrons have been experiencing an uncommon downgrade as properly — the brand new Xbox Collection X gamepad doesn’t appear to remain linked to the console in some video games and a few conditions, according to a 40-page thread in Microsoft’s help forum.
The excellent news: Microsoft is aware of in regards to the challenge, and a repair is on the best way. “We’re conscious some gamers could also be experiencing disconnects with their new Xbox Wi-fi Controllers and our groups are actively engaged on an answer to be included in a future replace,” an organization spokesperson tells The Verge.
Once more, it’s not clear how widespread this challenge really is — although over 1,600 co-signers on a 40-page discussion board put up is sufficient to present it’s undoubtedly a priority, that’s a tiny fraction of the million-plus models these consoles were estimated to have sold at launch. And a few of these reporting the difficulty say it solely occurs in sure video games, like Murderer’s Creed Valhalla, as you’ll see in case you learn via the discussion board or Reddit threads.
Even a few the video clips we’ve seen of the difficulty don’t appear to essentially be displaying off the identical downside: one of these is a controller that doesn’t appear to be syncing to the console in any respect, whereas the other is paired however not efficiently sending inputs.
Both means, it appears like Microsoft will type it out. And in case you’re experiencing controller disconnects on a Home windows PC over Bluetooth (fairly than an Xbox console), there might already be a repair for that. There’s a Windows Update you can download.
Right here’s the corporate’s full assertion:
At Microsoft, we put all of our merchandise via rigorous high quality assurance testing and are dedicated to offering prospects with an unparalleled gaming expertise. We’re conscious some gamers could also be experiencing disconnects with their new Xbox Wi-fi Controllers and our groups are actively engaged on an answer to be included in a future replace. For the perfect expertise, we encourage prospects to replace to the newest controller firmware by following the steps posted here or visiting https://support.xbox.com for help.