ESPN Plus apologizes for “technical issue” during UFC pay-per-view event

ESPN Plus says it should concern partial refunds to clients who paid for a UFC pay-per-view occasion Saturday solely to run into technical issues.

Conor McGregor vs Dustin Poirier was the headline match of the UFC 257 main card, which was set to get underway at about 10PM ET Saturday. To look at, ESPN Plus subscribers, who pay $59.99 per yr for the streaming service, additionally paid $69.99 for Saturday’s occasion. However customers within the US began reporting a blackout on the ESPN Plus app Saturday night that lasted via a few of the earlier fights on the primary card.

A spokesperson for Disney, which owns ESPN, stated in an e-mail to The Verge on Sunday that the corporate was “conscious {that a} technical concern prevented a portion of customers from accessing the early a part of the ESPN+ pay-per-view occasion, and we apologize for that have. We labored as shortly as attainable to determine and resolve the problem.”

The spokesperson didn’t say what the particular concern was, nevertheless it affected some customers within the western US and was resolved by 11PM ET, in keeping with the corporate, in time to see the signature fights. Customers have been affected between a couple of minutes to greater than an hour.

The corporate says it should present partial refunds to customers affected by the outage. Prospects who paid for the combat via a third-party platform like Apple, Roku, Google, or Amazon, might want to search refunds from the platform, however Disney/ESPN says it should work with these firms on the refund course of.

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