Google salvaged Robinhood’s one-star rating by deleting nearly 100,000 negative reviews

Google is actively eradicating destructive critiques of the Robinhood app from the Google Play Retailer, the corporate confirmed to The Verge. After some disgruntled Robinhood customers organized campaigns to present the app a one-star evaluation on Google’s Play Retailer and Apple’s App Retailer — and succeeded in review-bombing all of it the way in which all the way down to a one-star score — the corporate has now deleted sufficient critiques to convey it again as much as practically 4 stars.

Robinhood got here beneath intense scrutiny on Thursday, after the inventory buying and selling app introduced it would block purchases of GameStop, AMC, and other stocks made widespread by the r/WallStreetBets subreddit, and a few customers have already changed their deleted one-star critiques with new ones to make their anger heard.

Right here’s a screenshot from the Play Retailer web page captured by 9to5Google when the app had a one-star score and practically 275,000 critiques:

Robinhood’s web page on the Play Retailer earlier on Thursday.
Picture: 9to5Google

And right here’s a screenshot we took shortly earlier than publishing this text, displaying a virtually four-star score and round 180,000 critiques.

Robinhood’s Play Retailer score afterward Thursday.

It’s not outdoors Google’s purview to delete these posts. Google’s insurance policies explicitly prohibit critiques supposed to govern an app’s score, and the corporate says it has a system that “combines human intelligence with machine studying to detect and implement coverage violations in scores and critiques.” Google says it particularly took motion on critiques that it felt assured violated these insurance policies, the corporate tells The Verge. Google says corporations shouldn’t have the flexibility to delete critiques themselves.

On Apple’s App Store, Robinhood has a 4.7 score, and we didn’t see any critiques newer than Wednesday. Nonetheless, widespread apps like TikTok, Uno, and Genshin Affect additionally didn’t have critiques from any later than Wednesday once we checked.

Sad Robinhood customers aren’t simply utilizing critiques to indicate their ire — they’re additionally calling for a class action lawsuit. Afterward Thursday, Robinhood said it might enable “restricted buys” of sure shares on Friday. The corporate stated that halting purchases on Thursday was “a risk-management resolution.”

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