Tesla agrees to recall cars with failing displays

Tesla has agreed to recall greater than 134,000 Mannequin S sedans and Mannequin X SUVs that may ultimately endure from defective shows after stress from the main US security regulator, the Nationwide Freeway Visitors Security Administration. Tesla introduced the recall to prospects in an e mail, according to Electrek, and stated a software program replace might enable them to maintain accessing essential options just like the backup digicam within the meantime if their shows fail.

The issue that prompted the recall has to do with the 8GB eMMC NAND flash reminiscence machine that Tesla utilized in its large touchscreen shows on most 2012–2018 Mannequin S sedans and 2016–2018 Mannequin X SUVs. These chips ultimately put on out, as Motherboard first reported again in 2019, and once they do, it bricks the whole “media management unit” — slicing off entry to not solely the backup digicam (which is now federally required), but in addition HVAC controls and all the pieces else that Tesla has routed via the touchscreen. It additionally impacts the flip sign lights, in response to the company. NHTSA says all of this will increase the chance of a crash.

NHTSA began an investigation into the failures final yr, and through that course of, Tesla ultimately advised the company that each automotive with the flash chip “will inevitably fail.” Tesla advised NHTSA that it might take so long as eight years to swap all of the faulty elements if a recall wasn’t issued, with most failures occurring round 2022.

Tesla didn’t seem to need to recall the vehicles initially, prompting NHTSA to take the weird step of publishing a public letter “requesting” the recall last month.

Now, Tesla has dedicated to the recall. On February 1st, NHTSA despatched another letter confirming that Tesla will start a recall on March thirtieth, protecting an estimated 134,591 automobiles. (NHTSA notes on this letter that Tesla nonetheless doesn’t imagine the bricked shows trigger a security threat.)

Homeowners can name Tesla customer support at 1-877-798-3752 for extra info, and the corporate’s reference quantity for the recall is SB-21-21-001. They’ll additionally name NHTSA’s “Automobile Security Hotline” at 1-888-327-4236 or go to www.safercar.gov for extra info.

Within the e mail to house owners, Tesla says it should improve the eMMC chip freed from cost with an “enhanced 64GB eMMC.” The corporate says it should notify house owners when “elements turn out to be out there” and asks that they not schedule a service appointment except their automobile’s show bricks or they get an alert concerning the reminiscence storage. Homeowners who already paid Tesla to restore the problem “could also be eligible for reimbursement,” which the corporate says it should share extra details about by the tip of March. Tesla has been providing to swap the media control unit altogether for $1,500 in change for a extra highly effective model with new options — and which, presumably, gained’t fail.

Within the meantime, Tesla says house owners is not going to lose entry to the backup digicam, flip sign, and a base setting for windshield defogging and defrosting if the chip fails so long as house owners improve their automobile’s software program to model 2020.48.12.

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